Terms of service

Terms of Service

These Terms of Service govern your use of the Lucien Vautier website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms. If you do not agree with them, please do not use our website.

1. Use of Our Website

You agree to use the Lucien Vautier website only for lawful purposes and in accordance with these Terms.

You must not use the website in any way that could interfere with its operation, compromise its security, or infringe upon the rights of Lucien Vautier or others.

2. Orders

When you place an order, you are submitting a request to purchase the selected products.

We reserve the right to decline or cancel an order when reasonably necessary, including in situations involving:

  • Incorrect product or pricing information

  • Product availability issues

  • Payment authorization problems

  • Suspected fraudulent or unauthorized activity

  • Errors in the submitted order information

If an order is cancelled after payment has been received, any applicable refund will be issued according to our Return & Refund Policy.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, and availability displayed on our website are accurate.

Minor differences in product appearance or color may occur due to photography, lighting, or individual screen settings.

If we discover a material error in product information that affects an order, we may contact you to discuss the issue or, where appropriate, cancel the affected order and provide an applicable refund.

4. Prices and Availability

Prices and product availability may change without prior notice.

A product being displayed on our website does not guarantee that it will remain available at all times.

We reserve the right to correct pricing or other information when an error is identified.

5. Payments

You agree to provide accurate and complete billing and payment information when placing an order.

Orders are subject to successful payment authorization.

If payment information cannot be verified or a transaction appears unauthorized or fraudulent, we may delay, decline, or cancel the order.

Additional information about accepted payment methods and payment processing can be found in our Payment Policy.

6. Shipping and Delivery

Orders are shipped according to the shipping method selected or available at checkout.

Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, weather, and other circumstances outside our control.

For additional information, please review our Shipping & Delivery Policy.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Please review that policy for information regarding eligibility, return procedures, shipping costs, and refund processing.

Nothing in these Terms is intended to restrict any consumer rights that cannot legally be excluded.

8. Third-Party Services

Our website may use or provide access to services operated by third parties, including payment providers, shipping carriers, analytics services, and other technology providers.

Third-party services are governed by the applicable terms and policies of those providers.

9. Reviews, Feedback and Submissions

If you voluntarily provide feedback, reviews, suggestions, or other content to Lucien Vautier, you agree that we may use such content for legitimate business purposes, including improving our products and services and presenting customer feedback on our website or marketing channels, subject to applicable law.

You are responsible for ensuring that any content you submit is truthful, lawful, and does not infringe the rights of another person or organization.

10. Privacy

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how information may be collected, used, stored, and protected.

11. Prohibited Use

You may not use our website or its content to:

  • Violate applicable laws or regulations

  • Provide false or misleading information

  • Commit fraud or attempt unauthorized transactions

  • Infringe intellectual property or other legal rights

  • Upload or distribute malicious software or harmful code

  • Attempt to gain unauthorized access to our systems

  • Interfere with the security or functionality of the website

  • Collect personal information without appropriate authorization

  • Use automated systems in a way that negatively affects website operation

12. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website. However, we cannot guarantee that the website will always be available, uninterrupted, or completely free of errors.

We may temporarily modify, suspend, or discontinue certain website features when necessary for maintenance, security, technical, or operational reasons.

13. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not guarantee that access to the website will always be uninterrupted or error-free.

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer protection right that cannot legally be excluded.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Lucien Vautier will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

15. Changes to These Terms

We may update these Terms when necessary to reflect changes to our services, website, business practices, or applicable legal requirements.

The latest version will be published on this page. Your continued use of the website after changes are published may constitute acceptance of the updated Terms where permitted by applicable law.

16. Governing Law

These Terms will be interpreted in accordance with applicable law. Any mandatory consumer protection rights applicable to customers in their country or region remain unaffected by these Terms.

17. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Lucien Vautier
Email: support@lucienvautier.com

Thank you for visiting and shopping with Lucien Vautier.