Refund policy
Return & Refund Policy
This Return & Refund Policy applies to purchases made through Lucien Vautier.
We want our customers to be completely satisfied with their purchase. Please read our policy carefully to understand our return and refund processes.
1. Return Eligibility
You may request a return within 60 days of the delivery date.
To qualify for a return, the item must be returned:
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Unused, unworn, and in its original condition
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With the original packaging, boxes, and tags
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With all included accessories, documentation, and components
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With proof of purchase or a valid order number
We reserve the right to decline a return if the product does not meet these requirements.
2. How to Request a Return
Before sending any item back, please contact our customer support team. Unsolicited packages cannot be tracked or processed.
Email: support@lucienvautier.com
Please include:
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Your name
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Your order number
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The item you would like to return
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The reason for your return
Our team will review your request and provide further instructions along with the correct return shipping address if the return is approved.
Please do not send a product back without first contacting us and receiving return instructions.
3. Return Instructions
If your return is approved, we will provide the information required to complete the return process, including a Return Merchandise Authorization (RMA) reference and the correct return facility destination.
Please package the item securely to help prevent damage during transit.
We recommend using a trackable shipping service and keeping proof of postage until the return has been officially received.
4. Return Shipping Costs
If you are returning an item because you changed your mind, no longer want the product, or ordered the incorrect item, you are responsible for the cost of return shipping.
If you received an item that is damaged, defective, or materially different from the item you ordered, please review Section 6 before shipping the item back.
5. Refunds
Once a returned item has been received at our facility, it will be inspected to confirm that it meets the conditions of this policy.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
Refunds are generally processed within 3–5 business days after approval. The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping charges paid at checkout are non-refundable and may be excluded from the final refund amount.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can correct the issue immediately.
Send your request to:
To help us review the issue, please include your order number, a description of the problem, and clear photographs or videos showing the defect or damage.
Upon review, we will determine the appropriate resolution—which may include a pre-paid return label, replacement, exchange, or full refund at no additional cost to you.
7. Contact Us
If you have any questions about a return, refund, or exchange, please contact our support team:
Lucien Vautier
Email: support@lucienvautier.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
Thank you for shopping with Lucien Vautier.