Shipping policy
Shipping & Delivery Policy
At Lucien Vautier, we aim to provide a clear and reliable delivery experience. The information below explains how orders are processed, shipped, and tracked.
Shipping Availability
This policy applies to orders delivered within the United States.
Shipping options and estimated delivery times are displayed during checkout where applicable.
Shipping Cost
Standard Shipping: Free
There is no additional charge for standard shipping on eligible orders unless otherwise stated during checkout.
Order Processing
Orders are normally prepared for shipment within 1–2 business days, Monday through Friday.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Estimated Delivery Time
After processing, standard delivery generally takes approximately 4–7 business days.
The estimated total time from placing an order to delivery is therefore approximately 5–9 business days.
These are estimated timeframes, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.
Shipping Carriers
Orders may be delivered through established shipping carriers selected according to the destination and shipping method available for the order.
Depending on the shipment, carriers may include USPS, DHL, or other appropriate delivery services.
The carrier used for your order may vary.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.
You can use the tracking information provided in the email or the Track Your Order section of our website to follow the progress of your shipment.
Please note that tracking information may take some time to appear or update after a package has been dispatched.
Changes to Your Shipping Address
If you need to correct or change your delivery address, please contact us as soon as possible after placing your order.
Email: support@lucienvautier.com
We will make reasonable efforts to update the address before the order is dispatched. Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
Delayed or Missing Shipments
If your shipment appears to be delayed, please first check the latest tracking information provided by the carrier.
If the tracking information has not updated for an extended period or your package appears to be missing, contact us at support@lucienvautier.com and provide your order number.
Our support team will review the shipment information and assist you with the next steps.
Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and its contents with photographs and contact us as soon as possible.
If the carrier provides instructions for reporting transit damage, please follow those instructions where applicable.
Contact us at:
Please include your order number and photographs of the damaged package or product so that we can investigate the issue.
Customer Support
For questions regarding shipping, delivery, or tracking, please contact:
Lucien Vautier
Email: support@lucienvautier.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM
We are committed to providing accurate shipping information and assisting customers throughout the delivery process.